Return Policy
We’re here to help with your order. Please review the guidelines below before contacting our team.
Return eligibility
Unused print products in their original packaging may be returned within 30 days of the order date. Limited-availability items are excluded from standard returns; any product-specific return terms shown at purchase apply.
Return shipping
For any return that is not due to a damaged or defective product, you are responsible for paying return shipping and purchasing your own return shipping label. We do not provide prepaid labels for these returns. Original shipping charges are not refundable.
How to request a return
Contact us with your order number, the item(s), and the reason for your return. Please contact us before shipping anything back so we can provide the correct return instructions.
Damaged or defective items
If your order arrives damaged or defective, contact us and describe the issue. We’ll help resolve it and provide any necessary return instructions. Please contact us before purchasing a return label.
Frequently asked questions
Can I change my shipping address or cancel my order?
Contact us as soon as possible with your order number. For an address change, include the full recipient name and complete new shipping address. We cannot guarantee changes or cancellations once fulfillment has begun. Submitting the form does not change or cancel your order.
Can I exchange an item?
For clothing, we offer size exchanges only when the requested size is in stock. You are responsible for return shipping. Contact us with your order number, item, current size, and requested size.
Can I return a final-sale item?
Items sold as final sale are not eligible for returns or exchanges. If an item arrives damaged or defective, please contact us for help.
What if I purchased through Amazon or another retailer?
Please start your return through the retailer where you placed your order. This policy applies to purchases from beating50percent.com.
Who can help with another order question?
Email support@theroloffs.com. Include your order number and the email address used at checkout.
How can we help?
We’re so glad you’re here. Whether you need a hand with an order, want to bring our resources to your store or ministry, or have an idea for a podcast or brand partnership, we’d love to hear from you. Share a few details below so we can get your message to the right person.